TOYOTA EXECUTIVE DELIVERY
Participants in Promoting
Excellence Through Customer Service
PROGRAM OVERVIEW
The Toyota Executive
Delivery (TED) program is a new
philosophy aimed at sustaining customer
satisfaction, with
participation exclusive to Toyota dealers that
demonstrate a high standard of
professionalism and
integrity in customer service and are willing to commit to the requirements of
the
Toyota Executive Delivery
program.
The all-new Toyota Executive Delivery program includes Toyota dealers, formerly known as "fleet minded" dealers, that were invited to participate in the program based
on their performance and recommendations made by commercial fleet accounts and our regional offices. Please visit fleet.toyota.com for more information regarding the Toyota Executive Delivery program. The site includes a list of TED dealers, which
are also identified on our online ordering system as the premiere dealers
of choice for your order and delivery needs.
The Toyota Executive Delivery program was developed with our Commercial Fleet customers in mind and the understanding that they have high expectations of Toyota. Toyota Fleet realizes that our customers prefer long-term relationships with a professional Toyota Fleet dealer across the country who work to ensure that their 'clients' drivers receive the highest levels of service.
Communication between all participants is key in achieving these goals.
Key Participants
The key participants of the TED program include the
(1) Corporate Client
(2) Commercial Leasing Company
(3) Selling Dealership
(4) Toyota Executive
Delivery Dealership. In order for the delivery process to be successful, and to achieve optimum levels of customer satisfaction, continuous communication among all the participants is required.
Fleet Management
Company
Provides analysis, vehicle specs, financing and life cycle cost information to Corporate Client Places order through a Selling Toyota Dealership
Corporate Client
Drives car/truck provided to them by company as a company vehicle Vehicle chosen from a selector list
Selling Dealership
(designated by
account)
Orders vehicles for commercial accounts
Toyota Executive
Delivery Dealership
Delivers vehicle to Fleet Driver Solidifies impression to Fleet Driver that Toyota has quality vehicles, dealerships and Toyota support through a quality delivery experience
Corporate Client Driver
Satisfied customer
Maintaining a high level of service is a goal emphasized to Toyota dealers that choose to participate in the Toyota Executive Delivery program. Toyota Fleet's vision is to ensure that this goal is continuously met by promoting excellence through customer satisfaction.
To help ensure good communication with delivering dealers, many
Commercial Leasing Companies have developed delivery packets that contain all the information required to
title, license and deliver a vehicle properly. Toyota Fleet understands that Commercial Leasing Companies, just like Toyota
Executive Delivery dealerships, want to ensure that every driver is treated properly. Although they have direct
contact with their client at the corporate offices and are, therefore, somewhat able to "control" the level of
customer satisfaction, the only way Commercial Leasing Companies can ensure that their clients' drivers get
the best professional customer service possible is to
"work harmoniously, especially at the time of
delivery, with individual Toyota Executive Delivery dealerships." Communication is key in every aspect of the process.
TED DEALERSHIP
COMMITMENT
As key participants of this program, Toyota Executive Delivery
dealers will agree to:
Perform standard courtesy delivery of
vehicles as outlined below:
a. Check-in and inspection of vehicle for damage (repair if
necessary)
b. Provide title and license service (except Colorado and
Mississippi)
c. Clean and wash Fleet vehicle(s) prior to delivery
d. Provide a rewarding delivery experience to the drivers of a
corporate account
e. Provide short-term storage for vehicle being replaced
Larry H. Miller Toyota Colorado Springs
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